How to ask TINKO AS to delete your Dagly account and data.
Open Settings → Privacy and data → Delete from service and device. Follow the confirmation in the app. This deletes the service account. “Remove data from this device” removes local device data and does not delete the service account.
You can request deletion without installing the app or signing in. Email support@dagly.no and ask to delete your Dagly account. Include only the email address you use to sign in. We must verify that the account belongs to you before deletion. Never send passwords, security codes or health, care, activity or other people's content. Opening this page or the email link does not automatically submit a request.
Billing obligations must be closed before account deletion can finish. Vipps subscriptions are managed through Dagly. Purchases through Google Play or App Store are managed in that store; cancel there and check that the next renewal is stopped. Removing the app or device data does not stop your subscription.
Deletion removes account identity and the person's calendar content, media and help status from Dagly's active service data. Security logs, legally required accounting records and pseudonymous privacy request receipts are retained under the applicable retention policies. Backups age out under the retention policies. The privacy policy explains this further.
Deletion of the Microsoft sign-in identity is a separate durable job after Dagly data is erased. It may remain pending and retry if permissions or the provider are unavailable. Microsoft uses soft deletion and its own retention policies; this does not promise immediate permanent destruction of all provider copies.